Faqs
- General
- Mascot Design & Manufacturing Process
- Sizes & Fitting
- Shipping, Delivery & Payments
- Mascot Care & Maintenance
- Ordering & Customer Support
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How can a mascot improve brand recognition?
A mascot creates a unique, memorable face for your brand. People remember characters more easily than logos alone, helping your brand stand out in marketing campaigns, events, and social media. Mascots also build emotional connections, which strengthens brand recall.
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Can mascots be used in social media campaigns for better engagement?
Yes. Mascots add personality and storytelling potential to social media posts, videos, and reels. They encourage likes, shares, and comments by making your content more relatable and fun for audiences across Instagram, TikTok, Facebook, Pinterest, Snapchat.
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Are mascots effective for event marketing and promotions?
Absolutely. Mascots draw attention at trade shows, sports events, grand openings, and festivals. They engage crowds, take photos with attendees, and create memorable experiences that link your brand to positive emotions.
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Can I incorporate my mascot into my existing logo or brand visuals?
Yes. Your mascot can complement your logo, packaging, or other visual materials. We ensure that colors, style, and brand personality match, creating a consistent and professional brand identity.
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Do mascots help retain customers?
Yes. Mascots create a consistent and friendly presence that customers associate with your brand. Over time, this familiarity builds trust and loyalty, encouraging repeat purchases and long-term engagement.
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What mascot style would suit me best?
The mascot style depends on your brand image, target audience, and the message you want to convey. We offer realistic, cartoonish, or minimalist mascots based on your needs.
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How long does it take to create a mascot?
The timeline depends on the complexity of the design and requested revisions. Typically, it takes between 2 to 6 weeks from initial concept to final mascot.
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What is the process of creating a professional mascot costume?
Our mascot production follows 3 clear phases:
Phase 1 – Design & Confirmation (after payment): Once your order and payment are confirmed, our design team starts working on sketches, colors, and 3D models for approval.
Phase 2 – Manufacturing (before shipment): After your design approval, the mascot costume is carefully handcrafted using premium fabrics and lightweight durable materials.
Phase 3 – Pre-shipment & Delivery: Each mascot is checked for quality, packaged securely, and prepared for national or international shipping.
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How long does the mascot manufacturing process take?
Production time typically takes 1–2 weeks depending on complexity and customization. Express manufacturing is available upon request.
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Can I track the progress of my mascot order?
Yes, we provide updates during each phase of the mascot production so you are informed step by step – in your account and also by email if needed.
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Do you provide a pre-shipment inspection?
Yes, before shipping, we send you pictures and videos of your mascot for final confirmation.
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Can mascots be customized with accessories?
Yes, mascots can include accessories like hats, gloves, shoes, or branded clothing.
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Are mascots handmade?
Yes, each mascot is handmade by professional costume makers to guarantee comfort and durability.
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What happens if I need last-minute changes?
Minor adjustments are possible before shipment. Major redesigns may require additional time.
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What mascot sizes are available?
Mascots are available in multiple sizes: S, M, L, XL, XXL, XXXL, and Child sizes for young performers.
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Are mascots made to order?
Yes, all our mascots are made to order according to client specifications.
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Are mascot costumes adjustable?
Yes, most mascots come with adjustable straps and padding for better comfort.
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Can one mascot be used by different performers?
Yes, mascots in standard sizes can fit different performers within the same height range.
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What are the washing instructions?
Mascot costumes should be hand washed with mild detergent and air dried.
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Can mascots be customized?
Yes, we offer color, logo, and accessory customizations according to your needs.
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Do mascots come with shoes and gloves?
Yes, most mascot packages include full-body costumes with shoes (option), gloves (included), and headpieces (included). Clothes not included.
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How long does mascot delivery take?
We offer two delivery options:
- Standard Shipping: 2 weeks
- Express Shipping: 3–5 business days (Extra fast option available in 72 hours for urgent needs)
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Can I return a mascot?
No, for hygiene and customization reasons, mascots cannot be returned.
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Are mascots customizable?
Yes, we offer customization options including logos, colors, and certain accessories. Contact our customer service for more details.
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Are mascots suitable for children?
Yes, our mascots are designed to be safe and suitable for children, but should always be used under adult supervision.
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Can mascots be washed?
Yes, but we recommend cleaning only the fabric parts with a damp cloth. The head and accessories should not be machine washed.
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Are accessories available?
Yes, certain accessories can be added, such as glasses, hats, or special clothing. Check our options when ordering.
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How long does delivery take?
Standard delivery usually takes 5 to 10 business days. Times may vary depending on your location.
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What file formats will I receive?
You will typically receive vector files (SVG, AI) and raster files (PNG, JPEG) so that you can use your mascot on various media without quality loss.
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How to choose the right mascot for my brand?
To choose the right mascot, consider your target audience, brand values, and the emotion you want to convey. A relevant and engaging mascot will strengthen your identity and retain customers.
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Can I customize my mascot?
Yes, some mascots can be customized with colors, accessories, or logos. Check our customization options when ordering.
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Can I return my mascot?
Yes, you can return your mascot within 14 days of receipt, provided it is in perfect condition and in its original packaging.
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Do mascots come with a carrying bag?
Yes, each mascot includes a storage and transport bag for protection (optional).
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How durable are mascots?
With proper care, mascots can last several years of professional use.
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What materials are mascots made of?
Mascots are made with lightweight foam, breathable fabrics, and soft inner lining for comfort and durability.
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Can mascots be repaired if damaged?
Yes, minor repairs can be done at home, and we also offer professional repair services.
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Are mascots resistant to outdoor use?
Yes, they are suitable for both indoor and outdoor events, but should not be exposed to heavy rain.
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Can I request changes after delivery?
Yes, most providers offer a number of revisions after the initial delivery to adjust the mascot according to your needs.
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Can the mascot be used on all media?
Yes, a well-designed mascot can be used on social media, websites, ads, packaging, and other marketing materials, ensuring consistency of your brand image.
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How do I place an order for a mascot costume?
Simply contact our team with your idea if you have special request and we will guide you through the process from design to delivery. Otherwise, order directly on the website.
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How long does it take to receive a mascot?
Delivery usually takes 2-4 weeks depending on the complexity of the costume.
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Can I customize a mascot costume?
Yes, we offer customization options for colors, fabrics, and accessories.
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How to clean a mascot costume?
Gently wipe with a damp cloth and air dry. Do not machine wash.
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Are mascots safe for children?
Yes, they are designed to be comfortable and safe for children under supervision.
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What makes your mascots different from others?
Our mascots combine custom branding, lightweight materials, durable construction, and worldwide delivery to ensure professional quality.